Hi, I’m Courtney.
Customer-Obsessed, Business-Minded, Strategic Thinker
I’m a human-centered leader with a proven track record of building scalable product and people solutions that drive results and satisfaction.
I’m a fierce advocate for creating experiences where design can leverage data and insights to solve customer problems that drive business results.
Core Capabilities
With over 17 years of experience, I have a proven track record in design and leadership – solving omnichannel and end-to-end problems using a human-centered approach.
-
Visionary and effective leaders imagine big possibilities then rally others around those bright futures and bring the vision to life. I lead through my values and make sure teams are doing great work.
-
Understanding and defining the right problem to solve can make all the difference to your users and your bottom line. I leverage tried-and-true methods to uncover problems.
-
Having a clear vision for where you want to take your product is where inspiring change begins. I’ll work with you, your team and stakeholders to create a vision that is right for you.
-
Taking your vision and activating on a plan is critical to deliver value to your users and your business. I work at the intersection of user + business goals to create a roadmap that is effective, efficient and sustainable – all in service of achieving your vision.
-
Operations are at the heart of well-functioning teams. I help design teams work better together, uplevel skills, hire the best talent, and implement processes that drive alignment and decision-making.
Experience
In the beginning: in-house agencies
I started my career as a user-centered design strategist, researcher and information architect. I worked on end-to-end experiences for clients like General Mills, Warner Brothers, Ameriprise Financial, and UnitedHealthcare.
In the middle: running my own agency
I ran my own agency for a decade, developing customer-centric strategies and crafting high quality experiences across devices and platforms that supported the growth of business priorities. I worked on end-to-end experiences for clients like Pfizer, Lifetime Fitness, American Craft Council, and Geek Squad.
Since then: in-house design leader
I’ve been leading and growing design teams for Target and Best Buy. I design strategies and set vision for end-to-end experiences. I collaborate with stakeholders to inspire, engage and reward users while driving business results. I love building teams and developing managers and designers.
What people say about me
Direct Report
“Thank you for being such a great manager, mentor and leader. Every conversation I have with you ends with me in a better, more confident place than when we started. Since moving onto your team, my confidence in my career and work has skyrocketed. I have purpose, I feel valued, and you’ve encouraged me to challenge myself and grow professionally.”VP Product Management
“You are the best in the business when it comes to your craft, and I always appreciate your candor and push to get us to the next level from our team, DE&I, and our experiences. The time we spend together is a blast and I always learn from. you in our interactions together and by observing you in the day-to-day. You make me a better leader and person.”